Reference

How bed9 Handles Your Personal Information

When you open an account with us, we collect certain personal details to verify your identity and process payments through bKash, Nagad, and Rocket.

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bed9 How bed9 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about what data we hold, want to correct an error in your account details, or need to request deletion, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email, or via our social channels. We aim to acknowledge privacy requests promptly and resolve them in a reasonable timeframe consistent with applicable local requirements.

Live Chat Open your account dashboard and start a live chat session. Describe your privacy request and our team will pick it up directly — no hold queues for data questions.
Email Support Send your data request or correction notice to our support email. Include your registered phone number so we can match the request to your account record quickly.
Account Help Centre Visit the Help section inside your account for privacy-related articles. You can also submit a structured data request form there, which routes directly to our privacy team.
HOW WE PROTECT YOU

Data Handling, Security and Your Account

We apply SSL encryption across every page of the platform, including your account wallet, deposit screens, and withdrawal requests. Login sessions are protected with one-time PIN verification sent to your registered mobile number — the same number linked to your bKash, Nagad, or Rocket wallet. We review account access logs regularly to flag logins from unfamiliar devices. Your data is held for as long as your account remains active and for the period required by applicable financial record-keeping rules after closure.

SSL Encryption

Every page you load on bed9 — from the lobby to your withdrawal screen — is served over SSL. Your account credentials and wallet references are never transmitted in plain text.

OTP Login Verification

Each new login triggers a one-time PIN to your registered mobile number. If you did not request it, you can lock your account immediately from the security tab in settings.

Wallet Data Handling

Transaction references from bKash, Nagad, and Rocket are stored only for payment verification. We do not retain your mobile banking credentials or share wallet numbers beyond what the transfer requires.

Data Retention Policy

Account data is kept while your account is open and for a further period under applicable rules after closure. You can request a data summary or deletion through live chat or email support.

Common Questions About Your Privacy on bed9

Here are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through live chat or email and our team will respond with details specific to your account.

We collect your name, phone number, and email at registration. When you transact via bKash, Nagad, or Rocket, we log the wallet reference and amount to match it to your account record.

We do not sell your data. Payment processors like bKash, Nagad, and Rocket receive only the details needed to complete your transaction. All third-party partners are bound by confidentiality obligations.

Contact our support team via live chat inside your account dashboard or by email. Include your registered mobile number so we can locate your account and compile your data summary accurately.

You can request deletion through email or live chat. We will process it subject to any retention period required by applicable financial rules. Some transaction records may be kept for legal compliance purposes.

SSL encryption covers every session. New logins from unfamiliar devices trigger an OTP to your registered mobile number. Your bKash, Nagad, or Rocket PIN is never stored or visible to us at any point.

This policy covers your data if you hold an account with us. Access to our platform and the data rights available to you depend on your local law and the eligible regions we support at the time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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